Return Period - 14 days with RMA
Return Policy -
- Unused product may be returned within 14 days of product purchase date.
- Product should be returned in original packaging.
- An RMA number must be obtained to process all returns.
- Damaged or used products are not eligible for return under this policy.
1 Year Limited Warranty
- Pond Wireless Charging products are warranted against manufacturers defects for a period of 1 year.
- Pond products contain electronics that should be kept away from excessive heat, moisture, dust, impact and other harmful conditions.
- Stream wireless charging cases can be damaged when dropped or impacted. While the Stream case may provide some protection for the smartphones they are used with, damage to Stream cases from dropping or other impact is not covered under this warranty.
- Determination to repair or replace products will be made by Pond Wireless Charging alone.
- Shipping fees to return product to Pond Wireless Charging are the responsibility of the buyer.